You can still travel with the reference number given to you at the time of booking. Please ensure you have valid photo identification when you check-in.
In the unlikely event that you experience a problem with your accommodation, you should immediately contact the hotelier or accommodation agent/owner in order that they be given the opportunity to resolve the problem to your satisfaction. If the problem cannot be resolved by the hotelier or accommodation agent/owner, you should contact Steam Packet Holidays by telephone on (01624) 645 777 for assistance (answer phone service outside office hours). Should the matter still remain unresolved locally and you wish to take it up with us on return, the lead name on the booking should write to Steam Packet Holidays within 14 days quoting the booking reference and all relevant details concerning the complaint. We regret that we are unable to look into complaints concerning holiday accommodation if the above procedure has not been adhered to.
If you enquire about a group, we will seperately negotiate with the accommodation and the ferry company to ensure you have the best "Value for Many" option.
A family room normally consists of a double bed and 2 single beds, however many hotels have larger rooms if required. Please enquire at the time of booking.
Special Offer bookings are payable at the time of booking. For Standard bookings a deposit of £40/€60 per adult and £20/€30 per child is payable at the time of booking and the balance is payable 6 weeks before your holiday commences. If the booking is made within 6 weeks of your departure date, the full cost of the holiday must be paid at the time of booking.
Bookings made by credit card will be subject to a £3/€5 handling fee per booking. Debit cards will not be subject to a handling fee.
Steam Packet Holidays do not have their own vouchers, however we do accept Steam Packet Company vouchers as payment.
Rooms are normally available from 2.00pm on the day of arrival.
Check-out times vary for all accommdations but as a general guide the time is usally 11.00am.
With the exception of the Norley House, all Steam Packet Holidays accommodation provides have en-suite facilities.
Subject to availability. Up grades can be made a later date.
Feedback is always very welcome to ensure our standards are kept to an acceptable level. You can contact us via e-mail
info@steampacketholidays.com or alternatively you can write to us at Steam Packet Holidays, Imperial Buildings, Douglas, Isle of Man, IM1 2BY